Contented Manager

30 services

Content Strategy Consulting

Decide what to publish, and what to stop publishing.

Illustrated character Pop Halloran“Come here, I'll show you.”

What is content strategy?

Content strategy is the set of decisions that determine what a business publishes, who it is for, what each piece has to achieve, and what gets dropped to make room. It sits above the writing. A strategy can exist before a single page is written, and a business can publish for years without one.

In practice it answers five questions in writing. Who are we talking to, and what do they need to know before they will spend money? Which of those questions will we answer, and in what order? Where will the answers live, and how often will something new appear? Who owns each step, from idea to published page? And how will we know, in three months, whether any of it worked?

The output is not a document for its own sake. It is a short set of rules that lets a busy owner, or the one person they have assigned to this, make the next fifty publishing decisions quickly and consistently without asking anyone.

Sounds familiar?

  • “We publish things, but nobody can say why.”
  • “Every month starts with: so what should we post?”
  • “We have hundreds of pages and no idea which ones matter.”

What I do in content strategy

Every engagement in this group starts with looking, not writing. I read what you have already published, look at what your competitors are winning with, and find out what your buyers actually ask before they spend. Then I write the decisions down. What follows is the specific work.

Audit and research

A content audit is the usual first step: every page and post you have, scored on what it is doing for you, with a prioritised list of what to fix, merge or delete. A content inventory is the plain list that the audit is built on, useful on its own before a redesign. A content performance audit is the narrower version, looking only at what each page earns. If the question is what is missing rather than what is there, a gap analysis lists the buyer questions nothing on your site answers, and a competitor content analysis shows where a rival has left the door open. Audience research, buyer question research and customer journey mapping feed all of these: they replace assumptions about your customers with the order in which customers actually ask things.

Planning

The content strategy plan is the whole thing written down: audience, topics, channels, cadence and measures, in a document short enough to be read and kept. An editorial strategy is the part of it that says what you stand for in print and the themes you keep returning to. The content calendar turns the plan into dates, and a publishing schedule sets the cadence against the hours your team really has. Channel strategy decides where to publish and, more usefully, which channels to stop feeding. Topic strategy ranks the subjects you can own by how close they sit to a sale; content prioritisation puts the work in order when you cannot do all of it; and a content funnel plan states what each piece is for: getting found, getting understood, or getting bought.

Standards and governance

A style guide and editorial guidelines stop five people writing in five voices and settle who decides what gets published. Content standards define "good enough to publish" in a way that survives a busy week. Content governance is the same idea for a larger team: ownership, review cycles and accountability on one page. An approval workflow makes sure no draft sits on one person's desk forever, and a content lifecycle plan says when each piece gets reviewed, refreshed, merged or deleted. These are small documents. Their value is that they end arguments.

Measurement

Content KPIs are the three or four numbers that mean something for your business, chosen before the work starts so nobody can move the goalposts later. Content reporting is the monthly page that states them in plain language. A content ROI analysis puts the cost and the return side by side, honestly. The quarterly content review is a scheduled course correction so a bad plan cannot run for a year.

Cleaning up

Older sites carry weight. Content pruning removes or merges the pages dragging the rest down. A refresh plan says which existing pages to update first and exactly what to change. Consolidation turns six overlapping pages into one that can finally rank. A migration plan lists what moves, what dies and what redirects when the site changes, so nothing valuable is lost in a redesign.

How it is delivered

Fixed price, agreed in writing before anything starts. Most strategy work is a one-off project of two to six weeks, and the pricing page shows the published bands for an audit and a 90-day plan. You get a document you own, a walkthrough call, and a plan your own people can run. If you would rather I ran it, that is content operations, and it is priced separately.

What I do not sell here

Enterprise content governance, taxonomy design, information architecture for large intranets, and content management system selection. Those are real disciplines with their own specialists, and they are not what a business owner who is publishing without a plan needs first. I also do not sell keyword-density targets, "HCU recovery", or a strategy deck that nobody will open twice.

Everything under Content Strategy

30 services in 5 groups. Most people need three or four of them, not all 30 — part of the job is working out which.

Audit and research

8 services

Planning

8 services

Standards and governance

6 services

Measurement

4 services

Cleaning up

4 services

Content Strategy vocabulary

The 25 terms you will meet in a proposal, a report or a meeting about content strategy, each in one or two plain sentences. Link to any of them.

Content strategy
The written decisions about who content is for, what it must achieve, where it lives, how often it appears and how it is judged. Made before the writing, not after.
Content audit also: content review
A systematic review of everything a business has published, scored against what each piece is doing for the business, ending in a list of what to keep, fix, merge or delete.
Content inventory
The complete list of what exists: every URL, document or post, with its owner, date, format and location. The raw material an audit works from.
Gap analysis also: content gap analysis
A comparison of the questions buyers ask against the content that exists, producing the list of questions nothing yet answers.
Buyer question
Something a prospective customer needs answered before they will spend money. Collected from sales calls, support inboxes, search data and asking them.
Audience research
Finding out who actually buys, what they already know, what they worry about and how they describe the problem, in their words rather than the company's.
Persona
A short written portrait of one type of buyer, built from research, used so that every piece is written to a specific person rather than to everyone.
Customer journey
The sequence of things a buyer reads, sees and asks between first hearing of a business and paying it. Mapping it shows where content is missing.
Editorial calendar also: content calendar
A dated schedule of what will be published, where, by whom and when it is due. A calendar the team can actually keep, not an aspiration.
Cadence
How often something new is published. Set against the time a team really has, because a missed schedule costs more trust than a slower one.
Channel
A place where content reaches people: the website, email, a social network, print, video. Channel strategy chooses which to use and which to abandon.
Topic authority also: topical authority
Being the site that has covered one subject thoroughly enough that search engines and readers treat it as the reference for that subject.
Content funnel
Sorting content by the job it does: getting a business found, getting it understood, or getting it bought. Each stage needs different pieces.
Style guide
The written rules for spelling, punctuation, tone, formatting and vocabulary that keep everything a business publishes sounding like one organisation.
Editorial guidelines
The rules for what gets published and what does not: subjects, standards, sources, sign-off and who has the final say.
Content governance
Who owns each piece of content, who reviews it, how often, and who can change or remove it. The accountability layer of a content strategy.
Approval workflow also: sign-off process
The agreed path a draft takes from writer to published page, with named reviewers and time limits, so nothing stalls on one desk.
Content lifecycle
The stages a piece passes through: planned, drafted, published, reviewed, refreshed, merged or retired. A lifecycle plan sets dates for each.
KPI
Key performance indicator. One of the small number of measures chosen in advance to judge whether content is working. Qualified inquiries, not page views.
Content ROI
Return on investment. What the content cost to produce and maintain, set against what it demonstrably brought in, stated honestly with the gaps admitted.
Content pruning
Deleting, merging or de-indexing pages that earn nothing and dilute the rest, so the pages that matter stand out to readers and search engines.
Content refresh
Updating an existing page with current facts, better structure and new material rather than writing a new one. Often the fastest gain on an older site.
Consolidation
Combining several overlapping pages on the same subject into one stronger page, with redirects from the old addresses.
Migration plan
The list of what moves, what is dropped and which old addresses redirect where, prepared before a website is rebuilt so nothing valuable is lost.
Evergreen content
Material that stays useful for years because it answers a question that does not change, as opposed to news or seasonal pieces.

Test yourself on content strategy

Four short games built from the vocabulary above. Nothing is recorded, nobody is watching, and the glossary is right there if you get stuck.

The word games need JavaScript. The glossary above has every term they use.

How it actually runs

The same four steps whatever the work is.

  1. A conversation

    Half an hour. What you sell, who buys it, and what is not working. No charge and no deck.

  2. A fixed number

    Scope and price in writing before anything starts. It does not change without you agreeing first.

  3. The work

    I do it, or I coach your person through it, or I bring in and manage the specialist it needs.

  4. Something you keep

    Every engagement ends with a document, a system or a trained person — not a dependency on me.

What usually comes with this

Three things that sit next to content strategy often enough to be worth a look.